Simplification: use shorter words and sentences


Repetition: restate important information


Use specific statements rather than general statements


behaviours engaged in to manage one's own illness36, moves even further from the traditional stance in acknowledging that in order to achieve good control a person actually needs to be a self-motivated technician with the overall responsibility and burden of managing the disease18.

Professionals often do not know exactly how patients achieve good control, so facilitating self-management will involve helping individuals to find their own best combination of behaviours3. The chronic disease management research suggests people develop a set of 'coping strategies', and there is no ideal way to manage successfully. In fact, it is most helpful to have a range of skills to use in different situations39. Thus, the challenge for health care professionals is to help each patient find his/her optimum way of self-managing.

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